Frequently Asked Questions
What size ice maker do I need?
This depends on your daily ice usage.
- Small bars/cafés: 20–50kg per 24hrs
- Busy bars/hotels: 60–150kg per 24hrs
- High-volume venues: 150kg+ per 24hrs
If you’re unsure, contact us and we’ll calculate your required capacity based on your trading volume.
Do ice makers need a water connection?
Yes, most commercial ice makers require a mains water supply and drainage. Some models may require a pump depending on your setup.
How often should I clean my ice machine?
We recommend:
- Weekly external cleaning
- Monthly internal sanitising
- Professional service at least once per year
Regular cleaning improves ice quality and extends machine lifespan.
What’s the difference between soft serve and scoop machines?
- Soft serve machines produce ready-to-serve ice cream directly from the machine.
- Scoop display freezers store pre-made ice cream for serving.
We can help you choose based on your menu and space.
Can I use these machines for açaí or frozen yoghurt?
Yes — many of our soft serve machines are perfect for:
- Açaí
- Frozen yoghurt
- Protein ice cream
- Sorbet
Just check product suitability with our team before purchase.
What power supply do ice cream machines require?
Most single-phase machines run on standard 13amp supply, but higher-output machines may require 16amp or 32amp. Always check product specs.
Are milkshake machines suitable for protein shakes?
Yes — many of our commercial milkshake machines are ideal for:
- Protein shakes
- Thick milkshakes
- Smoothies
- Açaí blends
They are far more powerful and durable than domestic blenders.
How easy are they to clean?
Most models feature removable stainless steel cups or jugs for easy daily cleaning. Hygiene is simple and quick.
What’s the difference between a dishwasher and a glasswasher?
Glasswashers:
- Run shorter cycles
- Use lower water consumption
- Fit under bar counters
- Protect delicate glassware
They are specifically designed for bar use.
Do I need a water softener?
In hard water areas (which much of Northern Ireland is), yes — a water softener prevents:
- Limescale build-up
- Poor wash results
- Costly breakdowns
We strongly recommend installing one.
What size bottle cooler do I need?
This depends on:
- Space behind your bar
- Number of bottles/cans you need chilled
- Single, double, or triple door options
We can advise based on your layout.
Do bottle coolers need ventilation space?
Yes. Adequate ventilation is essential to:
- Prevent overheating
- Maintain performance
- Extend compressor life
We will advise on required clearance before purchase.
Do you offer installation?
Yes. We provide:
- Delivery
- Installation
- Commissioning
- Staff training (if required)
Please note: Installation services are available in Northern Ireland and the Republic of Ireland only.
For customers in Great Britain (England, Wales and Scotland), we offer delivery only.
Do your machines come with warranty?
Yes, all equipment comes with manufacturer warranty.
Do you offer finance?
Yes — we offer Klarna payment on selected products via our website.
You can choose Klarna at checkout for flexible payments.