DS Refrigeration: Frequently Asked Questions (FAQ)

Whether you're launching a new bar, upgrading your kitchen, or planning a retail refit, DS Refrigeration is here to help. Below, we’ve answered the most common questions our customers ask—so you can make informed choices with confidence.

1. Do you supply and install refrigeration equipment?

Yes! We offer full supply and installation services across Northern Ireland. From individual units to complete commercial fit-outs, our expert team ensures your equipment is properly set up and ready to perform.

2. Do you offer servicing or maintenance?

Absolutely. We provide:

• Planned Preventative Maintenance (PPM)
• Breakdown callouts
• Servicing across Northern Ireland

Regular maintenance helps avoid costly breakdowns and extends the lifespan of your investment.

3. What types of equipment do you sell?

We specialise in:

• Ice makers
• Ice cream displays & soft serve machines
• Milkshake machines
• Glasswashers
• Bottle coolers
• Cold rooms
• Multidecks & display fridges
• Upright and undercounter freezers
• Commercial air conditioning units

We work with trusted brands like Foster, Tefcold, Interlevin, and Pasmo.

4. Can you help me choose the right unit?

Yes! Our team provides expert advice to help you pick the right size, brand, and model for your business. Whether you're tight on space or need high-capacity options, we’ll guide you through it.

5. Do you offer custom cold rooms or bespoke solutions?

We do. We design and install tailored cold rooms and retail displays to suit your exact requirements. Just tell us what you need, and we’ll create the right solution for your space and workflow.

6. Do you keep stock or order in items?

Yes — we stock a wide range of popular equipment and can quickly source other items through our trusted supplier network.
Lead times vary depending on the product, but we always aim for fast turnaround.
Larger or bespoke items are usually made to order, and we'll keep you updated every step of the way.

7. What are your payment options?

We accept:

• Debit/credit card (payments over the phone)
• PayPal
• Bank transfer
• Staged payments on larger installations (via Direct Debit)

Chat with us to find a flexible payment plan that suits your business.

8. Where do you deliver and install?

We deliver throughout Northern Ireland, Ireland, and the UK. For installation, we cover Northern Ireland and Ireland on most products. For larger projects or special requirements, we’re happy to discuss options further afield—just get in touch!

9. Do you work with both trade and retail customers?

Absolutely! We work directly with a wide range of businesses, including:

• Bars & pubs
• Restaurants & cafés
• Hotels & guesthouses
• Supermarkets & petrol stations
• Food trucks & retail outlets

We also proudly partner with refrigeration and air conditioning traders across the industry. No matter your setup or sector, we’ve got the right solution for you.

10. How do I get a quote or ask a question?

Simple—get in touch via our Contact Page, call us directly on 02837511425, or drop us a message on Facebook or Instagram. We’re friendly, fast, and always happy to help.

Need Help Now?

Whether you’re buying your first machine or planning a full shop fit-out, we’re here to support you every step of the way.